Metrics and Modern Management

Matt Heusser over at Creative Chaos had a nice post  today mentioning Peter Drucker and a quote from his book Management: Tasks, Responsibilities, Practices.

He makes the final point that Metrics are simply not suited to Knowledge Workers. What counts is *Quality*. Whether it's one of my programmers adding a feature or one of the engineers designing a change to the robotics, If the solution doesn't work or isn't sustainable then it doesn't matter how quick they did it or how many solutions they spat out in a given period of time. Ignoring the TQM description of quality, I think Drucker might have had a more aesthetic view of it all.

The book was written in 1973 and in still considered a classic in management circles. Maybe another one I should read after the thesis...

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